Email us. A person who knows filters replies.
No ticket-deflection maze and no chatbot loop — the same team that builds the fit data answers your questions. Here’s exactly what to expect, including what we don’t offer.
Three Ways in — and What We Don't Do
Email — the Main Channel
[email protected]Fit questions go straight to the people who maintain the cross-reference database.
Phone
Not yet — by choiceA phone line staffed by voicemail is worse than none. If we add one, this card changes first.
Warehouse
Indianapolis, IndianaReturns and warranty claims are processed here. Mail arrives; packages leave.
Write to Us — or Jump Straight to the Answer
Send a Message
Include your order number for anything order-related — it cuts a full round-trip off the reply.
Contact — Quick Answers
QHow Fast Do You Actually Reply?
Within one business day for everything received Mon–Fri 9–5 ET. Weekend messages queue in order and are answered Monday. If we miss the window, the reply leads with why.
QCan I Call You?
No phone line yet — see the card above. When volume justifies staffing a real one, we’ll add it; a voicemail box that never gets checked would just be dishonest.
QDo You Answer Fit Questions for Filters Bought Elsewhere?
Yes. Send the appliance model number — the Filter Finder and our fit data work regardless of where you buy the filter.
QCan I Pick Up My Order At the Warehouse?
No walk-ins. It’s a fulfillment facility — no retail counter, no will-call. Orders ship via UPS or USPS.
Most Questions Are Already Answered.
Shipping windows, return rules, warranty claims and subscription controls — each policy page is one click deep, written in plain English, negatives included.