Two years. In writing. Here's what it isn't.
Every ClearFit-branded filter carries a 2-year warranty against manufacturing defects, plus a performance guarantee on the exact NSF claims stated on its page. And because “lifetime warranty” on a consumable is marketing, not promise: a filter reaching the end of its service life is not a defect.
Manufacturing defects, from delivery.
NSF 42 / 53, as written per SKU.
Separate promise — below.
What's Covered — and What Isn't
Two lists, equal billing — the right column exists because every warranty dispute we’ve ever seen came from something in it.
Covered for 2 Years
- ✓Leaks from housing or seam defects — water escaping anywhere the body shouldn't let it.
- ✓Malformed housings & gaskets — out-of-tolerance parts that never could seal.
- ✓Media separation or collapse — crumbling carbon block, detaching pleats, end-cap failure within rated life.
- ✓Failed stated performance — missing the specific NSF/ANSI claim on its page when used as directed (detail below).
- ✓Shipping damage reported within 7 days — replacement first, questions after.
Not Covered — Ever
- ✗End of service life. A fridge filter at 6 months or HVAC filter at 90 days is done, not defective — the calendar owns that, not the warranty.
- ✗Improper installation. Wrong bay, cross-threaded, missing gaskets — against the instructions we ship.
- ✗Freeze damage, hot-water lines, abuse — operating ranges are on each SKU's spec sheet.
- ✗Claims we never made. A SKU that doesn't list a contaminant can't "fail" it — that's the honesty policy working.
- ✗Third-party brands resold here (pool cartridges) carry their manufacturer's warranty, administered by us.
The Performance Guarantee, Per Claim
We Warranty Sentences, Not Vibes
Each SKU page states its claims — Standard SKUs carry NSF/ANSI 42 (chlorine, taste); Premium SKUs add NSF 53 (lead & cysts). The guarantee: a filter used as directed that misses its stated claim gets you a refund or replacement — your choice — and the claim comes off the site while it’s investigated.
What this is not: a blanket “makes water better” promise. A Standard SKU that doesn’t reduce lead isn’t a warranty failure — its page never said it would. Read the difference between the standards.
Every product page carries this same panel with that SKU’s real claims — the missing rows are the honest part.
Making a Claim: Three Steps, No Gauntlet
Email Order # + Photos + Lot Code
One email to support with your CF- order number, a photo of the defect, and the lot code on the filter body — it maps to the production batch.
Performance-claim cases: describe the observation. We may send a free test kit.
Reply Within 1 Business Day
A human confirms coverage — usually from the photos — and offers replacement or refund, your choice. Performance claims enter our lab spot-check queue, timeline stated in the same reply.
Filters under 10″ almost never ship back — photos and lot code are enough.
Resolution Ships Free
Replacements ship same-day from Indiana stock; refunds post in 3–5 business days. If a claim reveals a batch problem, everyone in that lot gets notified — that’s what the lot code is for.
Three Promises, One Table
| Promise | Covers | Window | Starts a claim via |
|---|---|---|---|
| 2-year warranty | Manufacturing defects + stated NSF performance | 24 months from delivery | Email + photos + lot code |
| 1-year fit guarantee | Doesn't fit a model we said it fits | 12 months from delivery | Email — ✓ free both ways |
| 365-day returns | Unopened filters, any reason | 365 days from delivery | Returns — 3 steps |
If more than one applies, you choose which door to use. Subscriptions: warranty terms are identical on scheduled shipments — see the terms.
Warranty FAQ
QDo I Need to Register Anything?
No registration, no warranty card, no receipt-hunting. The CF- order number is the registration — it carries SKU, lot and delivery date.
QMy Filter Clogged Before Its Rated Life. Defect?
Sometimes — and that’s a real claim. Heavy sediment loads (wells, construction dust) clog filters early without a defect. Within rated life under normal load: covered. If your water outguns the filter’s spec, we’ll say which upgrade actually solves it instead of shipping the same part to clog again.
QDoes the Warranty Transfer If I Move or Gift Filters?
Yes. It follows the filter, not the buyer — anyone with the order number and lot code can claim. Warranties that die when a house sells are a scam with extra steps.
QWhat’s a “Stated Claim” Exactly?
The performance sentences on the SKU’s own page. NSF/ANSI 42 and, on Premium, 53 — nothing more. A claim that isn’t written isn’t made, isn’t implied, and isn’t covered.
Need to File One?
One email with the order number, a photo and the lot code — reply within one business day, resolution from Indiana stock.