From Indiana to your door in 2–5 days.
One warehouse, two carriers, no dropshipping shell games. Every number below is the whole policy — and the exceptions get their own section because pretending they don't exist is how policy pages lose trust.
Orders after cutoff roll to next morning.
2 days Midwest · 4–5 coasts.
Placeholder threshold — launch decision pending.
Ships = tracked. No exceptions.
Processing & transit times
We hold our own inventory in Indianapolis — nothing back-orders from a third party, so a listed filter is a shelved filter. Orders received by 2 PM ET on a business day leave the building the same afternoon. Weekends and federal holidays do not count as business days — a Friday-evening order ships Monday, and we'd rather say that here than bury it.
| Stage | Time | What it means |
|---|---|---|
| Order confirmation | Immediate | Email with item list and total the moment you order. |
| Warehouse processing | 1 business day | Pick, pack, label. Same-day if received before the 2 PM ET cutoff. |
| Transit — Midwest | 2 business days | OH, IL, MI, KY, IN and neighbors are one zone away. |
| Transit — South & East | 3 business days | Standard ground from Indianapolis. |
| Transit — West & coasts | 4–5 business days | Ground. No paid express tier — see the exception notes below. |
Shipping rates
Simple math, stated once: free above the threshold, one flat rate below it, surcharges only where carriers genuinely charge us more.
| Order | Cost | Carrier |
|---|---|---|
| $49.00 and up (48 states) | Free ✓ | UPS Ground / USPS |
| Under $49.00 (48 states) | $6.99 flat | UPS Ground / USPS |
| AK · HI · PR | Surcharge applied at checkout | USPS Priority |
| APO / FPO | Free over $49 | USPS only |
| International | ✗ Not shipped | US addresses only — including territories listed above. |
Honest note on express shipping: we don't offer paid 1–2 day tiers. Filters are a planned purchase, not an emergency — if yours is urgent, email support before ordering and we'll tell you the real delivery date, no upsell attached.
Your order, in four emails — never more
Order confirmation
Sent the second you order. Items, total, and this policy summarized.
Shipping confirmation
Carrier + tracking number the moment a label scans. Subject line starts with your CF- order number.
Out-for-delivery
Carrier's own update, mirrored by us. Nothing to click, just a heads-up.
Delivery + install nudge
One follow-up with the model-specific install guide and reminder of the replacement date. Then we go quiet.
If tracking hasn't moved in 5 business days, email us with your order number — we open a carrier trace and, if the trace confirms loss, a replacement ships before the investigation closes. You should not wait out a carrier's problem on our behalf. Full detail on the returns page for the reverse direction.
Exceptions & limits, stated plainly
No international shipping
Not "coming soon" — just no. US addresses only, including AK, HI, PR and APO/FPO. Cross-border shipping of consumables adds duties and delays we can't honestly promise around.
PO boxes & apartments
PO boxes: fine, via USPS only — the carrier column above already respects this at checkout. Oversized whole-house systems can't go USPS; if a PO box is your only option, email us before ordering.
Big systems, big cartons
Whole-house 20" Big Blue housings ship in oversize cartons — same rates, one extra transit day on occasion, and tracking will say so. If a liftgate is needed at delivery, the carrier notes it before dispatch.
Know your replacement date?
The Home Filter Calendar emails you two weeks before every filter in your home runs out — order lands before the old one expires, shipping included in the plan.