Company · Contact
Email us. A person who knows filters replies.
No ticket-deflection maze and no chatbot loop — the same team that builds the fit data answers your questions. Here's exactly what to expect, including what we don't offer.
01
Three ways in — and what we don't do
Email — the main channel
[email protected]Replies within 1 business day, Mon–Fri 9–5 ET
Order questions answered with tracking in-hand, not a script
Fit questions go straight to the people who maintain the cross-reference database.
Phone
Not yet — by choiceA phone line staffed by voicemail is worse than none. If we add one, this card changes first.
We don't run a hold-queue phone line todayWarehouse
Indianapolis, IndianaReturns and warranty claims are processed here. Mail arrives; packages leave.
No walk-in pickups — fulfillment facility, not a store02
Write to us — or jump straight to the answer
Send a message
Include your order number for anything order-related — it cuts a full round-trip off the reply.
Where is my order?
Tracking email sent at ship time; how to read it and what to do if it stalls.
Shipping policy →
How do I return an unopened filter?
365 days, three steps, RMA by email — opened filters can't come back, and here's why.
Returns policy →
My filter failed — warranty claim
2-year coverage on ClearFit-branded filters; claims start with an email, not a phone tree.
Warranty policy →
Skip or cancel my subscription
One click in your account, no retention gauntlet, 3-day reminder window explained.
Subscription terms →
Fit question? The Filter Finder answers most of them in 20 seconds — and it's right more often than we are at 2 AM.
Most questions are already answered.
Shipping windows, return rules, warranty claims and subscription controls — each policy page is one click deep, written in plain English, negatives included.