From Indiana to your door in 2–5 days.
One warehouse, two carriers, no dropshipping shell games. Every number below is the whole policy — and the exceptions get their own section because pretending they don’t exist is how policy pages lose trust.
Orders after cutoff roll to next morning.
2 days Midwest · 4–5 coasts.
Free on orders of $49 or more; $6.99 flat rate under it.
Ships = tracked. No exceptions.
Processing & Transit Times
We hold our own inventory in Indianapolis — nothing back-orders from a third party, so a listed filter is a shelved filter. Orders received by 2 PM ET on a business day leave the building the same afternoon. Weekends and federal holidays do not count as business days — a Friday-evening order ships Monday, and we’d rather say that here than bury it.
| Stage | Time | What it means |
|---|---|---|
| Order confirmation | Immediate | Email with item list and total the moment you order. |
| Warehouse processing | 1 business day | Pick, pack, label. Same-day if received before the 2 PM ET cutoff. |
| Transit — Midwest | 2 business days | OH, IL, MI, KY, IN and neighbors are one zone away. |
| Transit — South & East | 3 business days | Standard ground from Indianapolis. |
| Transit — West & coasts | 4–5 business days | Ground. No paid express tier — see the exception notes below. |
Shipping Rates
Simple math, stated once: free above the threshold, one flat rate below it, surcharges only where carriers genuinely charge us more.
| Order | Cost | Carrier |
|---|---|---|
| $49.00 and up (48 states) | Free ✓ | UPS Ground / USPS |
| Under $49.00 (48 states) | $6.99 flat | UPS Ground / USPS |
| AK · HI · PR | Surcharge applied at checkout | USPS Priority |
| APO / FPO | Free over $49 | USPS only |
| International | ✗ Not shipped | US addresses only — including territories listed above. |
Honest note on express shipping: we don’t offer paid 1–2 day tiers. Filters are a planned purchase, not an emergency — if yours is urgent, email support before ordering and we’ll tell you the real delivery date, no upsell attached.
Your Order, in Four Emails — Never More
Order Confirmation
Sent the second you order. Items, total, and this policy summarized.
Shipping Confirmation
Carrier + tracking number the moment a label scans. Subject line starts with your CF- order number.
Out-For-Delivery
Carrier’s own update, mirrored by us. Nothing to click, just a heads-up.
Delivery + Install Nudge
One follow-up with the model-specific install guide and reminder of the replacement date. Then we go quiet.
If tracking hasn’t moved in 5 business days, email us with your order number — we open a carrier trace and, if the trace confirms loss, a replacement ships before the investigation closes. You should not wait out a carrier’s problem on our behalf. Full detail on the returns page for the reverse direction.
Exceptions & Limits, Stated Plainly
No International Shipping
Not "coming soon" — just no. US addresses only, including AK, HI, PR and APO/FPO. Cross-border shipping of consumables adds duties and delays we can't honestly promise around.
PO Boxes & Apartments
PO boxes: fine, via USPS only — the carrier column above already respects this at checkout. Oversized whole-house systems can't go USPS; if a PO box is your only option, email us before ordering.
Big Systems, Big Cartons
Whole-house 20" Big Blue housings ship in oversize cartons — same rates, one extra transit day on occasion, and tracking will say so. If a liftgate is needed at delivery, the carrier notes it before dispatch.
Shipping FAQ
QWhen Does My Order Actually Ship?
Orders before 2 PM ET on a business day ship the same day; later orders ship the next. Friday nights and weekends ship Monday — we don’t do weekend dispatch.
QMy Tracking Email Never Arrived.
Check spam for a sender you recognize, then email us with your order number — we resend tracking manually. If the email address on the order had a typo, we fix it and resend in the same reply.
QCan I Change the Delivery Address?
Only before the shipping confirmation email goes out — after that the package belongs to the carrier. Reply to your confirmation email as fast as you can; we’d rather intercept than refund-and-reorder.
QDo You Ship to Alaska, Hawaii or Puerto Rico?
Yes, via USPS Priority with a checkout surcharge and 5–8 day transit. APO/FPO too. International, no — see the exceptions above.
Know Your Replacement Date?
The Home Filter Calendar emails you two weeks before every filter in your home runs out — order lands before the old one expires, shipping included in the plan.